Support & Community Assistance

Get in Touch with PromoHub

Have a question about the platform, need technical assistance, or want to explore partnership opportunities? Choose the channel that suits your request.

Community Discord

Fastest

Join our Discord community for real-time support, announcements, and opening private support tickets directly with staff.

Join Discord Server

Direct Email

For official correspondence, business inquiries, or privacy-related matters.

support@promohub.me

Typical response within 24–48 hours

Team Availability

Our team monitors inquiries and server verification tickets during standard European operational hours.

Mon–Fri: 9:00 AM – 8:00 PM CET

Weekends: Priority tickets only

Reporting Rule Violations?

To report a rule-breaking Discord server or Hub post, use the in-app Report button located directly on that listing for prioritized moderation review.

Hub Account Suspended?

Please do not submit general contact forms for account bans. Visit our dedicated Suspension Appeal Portal to file a formal appeal.

Frequently Asked Questions

Servers can be bumped using the PromoHub Discord bot (2-hour cooldown) or via the web dashboard (4-minute cooldown). Bumping updates your server's active ranking in the Communities directory and awards XP toward your profile level and monthly bumper rank.

Send Us a Message

Fill out the contact form below and our staff will receive your message directly. Providing specific details helps us investigate technical issues or partnership proposals faster.

Partnerships & Creators

Inquiries about community partnerships, Verified status, or streamer collaborations.

Technical Inquiries

Assistance with server settings, bump commands, live stream integration, or account settings.

💡 Prefer live chat? Join our Discord community to speak directly with our team and active server owners.